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SimonB_DO's avatar
SimonB_DO
Explorer | Level 3
2 months ago

File request upload failing on large file

Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file reques...
File requests
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upload
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi SimonB_DO, thanks for bringing this to our attention.

 

In general, for some paid plans, it should be possible to upload up to 250 GB via a file request.

 

Could you try switching browsers to see if this helps?

 

This will help me to assist further!

  • SimonB_DO's avatar
    SimonB_DO
    Explorer | Level 3
    2 months ago

    Hi Jay, I should have said, this is when tried in both Chrome and Safari.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey SimonB_DO, thanks for checking! 

       

      Since this behavior is present on both browsers, would you mind reaching out to your client -if possible-, in order to ask more as to what type of plan they're using on their end? 

      • SimonB_DO's avatar
        SimonB_DO
        Explorer | Level 3
        2 months ago

        Hi Megan,

         

        Both users are confident they are on Business Plus. I have asked them to double check but only so many times I can ask what they feel to be a silly question!

         

        It really does feel like a cap or limit of some kind as I can upload 2 x 22 GB files no problem and most of the 116GB transfer happens and it just fails at the last minute. An error message explaining it being a file size issue would clear things up but it gives no explanation.

         

        Cheers

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