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t3ch's avatar
t3ch
New member | Level 2
2 months ago

File request doesn't work instead it gives me an error.

Hello, I have a Professional plan and 3GB space left, but when I create a File request, the page with the generated URL displays "This file requested has been closed, deleted, or never existed".
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t3ch's avatar
t3ch
New member | Level 2

Today I tried multiple times to create a new File Request but noticed always the same issue. I don't know how long this problem has happened, I noticed it right now and probably haven't used this feature ever. Two broken File Request URLs: 

removed 

  • t3ch's avatar
    t3ch
    New member | Level 2
    2 months ago

    Dear Megan,

     

    I tried to share a link but I have information that it's not possible:

     

    "Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

    Can you check when it happened and what is the real reason of this? I can't remember I did something wrong on my account, can it be a mistake?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      No worries t3ch!

       

      I've created a ticket on my end for you, in order for us to have a closer look into this. 

       

      I'll see you there, thanks! 

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