We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

StephenParr's avatar
StephenParr
Helpful | Level 5
12 months ago

Error on Safari on two different devices.

Today DropBox stopped working correctly for me on Safari.  On two different computers (both Macs running Safari) I get an Error screen saying something went wrong.  After hours of receiving the same ...
Error Messages
Web
  • StephenParr's avatar
    StephenParr
    12 months ago

    Yesterday it just started working again on both machines.  I didn't do anything to fix the problem.  So, I can't tell you what the problem was or how it got fixed or what to do the next time something like this happens.  It's a complete mystery to me.

Brenda S.3's avatar
Brenda S.3
New member | Level 2
12 months ago

Same thing happened to me. I switched to another browser and it worked. Worked on my iPhone too. I'd like to know what is going on as well. Maybe it's because I have older Macs and can't update my Safari since I am running High Sierra 🤔. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey StephenParr & Brenda S.3, wishing you a great Monday ahead! 

     

    Just wanted to check in with you about this. Do you still face the same issue? 

     

    Have you tried clearing the browser's cache, then trying again? 

     

    Keep me posted, and we'll take it from there! 

    • StephenParr's avatar
      StephenParr
      Helpful | Level 5
      12 months ago

      Yesterday it just started working again on both machines.  I didn't do anything to fix the problem.  So, I can't tell you what the problem was or how it got fixed or what to do the next time something like this happens.  It's a complete mystery to me.

      • Brenda S.3's avatar
        Brenda S.3
        New member | Level 2
        12 months ago
        That’s what happened to me. I tried for about two days then suddenly it was back up.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!