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Forum Discussion

Sheqo's avatar
Sheqo
Helpful | Level 5
3 years ago

Dropbox taking up "other files" Disk Space on MacOS

Hey, 

 

I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.

 

Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked in the settings. 

 

But now, when I synch a file or folder to "online only" it will do that and show, that the file has 0 Byte. But simultaneously my "other files" space in the MacOs Disk Space Tool increases so that I have about 250GB of "other files" on my system, that are no where to be found. Even if I search everything on my Mac there is no folder that is so big.

 Can anyone help me?

 

 

Desktop
Space and storage
Sync
  • LilyMuseic's avatar
    LilyMuseic
    Helpful | Level 6
    3 years ago

    I have Dropbox issues bigtime which go unresolved --- all seem to be because I use MacOs.  I have never found a solution through using this forum. Ever.  Found help from someone who used the same music notation program I use for one issue.  Otherwise, no.  Seems like Dropbox should not state that it is compatible with Apple products. Or, if it is truly compatible with Macs, then they should employ a Mac Dropbox person.  

     

     

  • ben476's avatar
    ben476
    New member | Level 2
    3 years ago
    Hi, I hope you have found a solution to your problem. Recently, this exact same thing happened to me, and I can’t for the life of me figure out how to fix it. So if you found a solution to the problem, I would be grateful if you could share it here. Best regards, Ben.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey Sheqo, sorry to hear you're having issues with Smart Sync. 

    If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder?

    Let me know if that helps!
    • Sheqo's avatar
      Sheqo
      Helpful | Level 5
      3 years ago

      Hey Walter,

       

      thanks for the reply!

       

      Everything is up to date and I already cleared the cache folder, but that didnt solve my problem unfortunatly.

       

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