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Forum Discussion
Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Daphne
Dropbox Staff
Dropbox StaffHi there idanfo, I hope you're well today!
Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?
Please also let me know which OS and version you're computer is running, so that I can suggest accurate troubleshooting steps.
Keep me posted - thanks!
Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?
Please also let me know which OS and version you're computer is running, so that I can suggest accurate troubleshooting steps.
Keep me posted - thanks!
The app version with the problem is 115.3.529.
I have this problem on windows 10 and windows 7
I have this problem on windows 10 and windows 7
- Emma
Community Manager
Hi idanfo,
Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.
Please let us know if we can help with anything else or you're still having trouble!
Emma, I am experiencing the same issue. I am using the Windows 10 version number 115.4.601. Two issues:
1. I have enabled the checkbox to start Dropbox app upon Windows start, but it does not launch.
2. If I make changes to files in synced folders offline (locally) then launch Dropbox app, only some of the changed files will sync, then all of a sudden, it just stops syncing, and says "Syncing 47 files" without ever resolving.
Am I using the latest version? Do you have any ideas why this is happening? It is a new issue.
Thank you.
- WalterHey there Andrew S.2; I'm sorry to jump in here, but did you install the desktop app with admin privileges on your computer in the first place?
If you did and syncing still gets stuck, you can try fixing your hardlinks and permissions as well.
Maybe that will do the trick!
PS: The version of the app you're using at the moment is indeed the latest, stable one.
My desktop app is stuck syncing now. It just started a few days ago. I have tried everything. It says Dropbox 117.4.378 Syncing....
- WalterSorry to hear that Katy W.3; how long has it been stuck at syncing the exact same number of files?
Could you send us a screenshot of the app's status as shown in your system tray/menu bar?
