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Forum Discussion
Dropbox Sign: Rotating signature boxes
Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the s...
Hey all, I'm the engineering lead for the involved team.
I'm really sorry about the frustration this has caused. It really is a bit of a tricky problem for us to solve on or end — PDFs are hard! — but we have been working on it, and I understand how critical a timely fix would have been for many of you.
My team was able to reproduce the issues noted in this thread by a few PDFs provided to us by our Support team that displayed the errant behavior. We used these to help validate our work and now, using these files, we see fields oriented as expected.
A couple of weeks ago, we released a patch which should reconcile the conflict between field rotation and PDF orientation.
Fields should now be oriented relative to the top of the file viewer, and not based on the underlying PDF encoding. If you rotate a document in the viewer, any fields you've added will be cleared so that field orientation will be correct to the new orientation. You'll get a warning before this happens, so you can go cancel the action if you need to.
If you are still seeing fields oriented the wrong way, could you please share a sample PDF with our Support team (dropbox.com/support) so that we can take another look and make sure we didn't miss an edge case? Just make sure the file doesn't contain any private or sensitive information.
Rest assured, my team does really care, but like with many companies we have a number of other priorities we need to juggle as well, and we're all doing our best.
Hannah
Dropbox Staff
Dropbox StaffHey jaychicago, thanks for bringing this to our attention.
Do you see the same behavior when you try from different browsers or private browsing/incognito?
Keep me posted.
I just tried in Chrome, Safari, and Duck Duck Go, and all serve up the Signature box vertically, and not horizontally. Again, the “ME-Sign Now” has the curved arrow so i can rotate the box. But not the other signer "signature/other boxes" I drag on top of the document.
- Hannah
Thanks for the additional info, jaychicago.
Can you check if your browsers are on the most updated version?
Also, do you confirm that trying from a private browsing/incognito window doesn't help?
If not, make sure to clear your browser's cache as well and then try again.
Yeah, Sorry, I tried everything. it just didnt work. And this was with 3 different PDFs
I tried with Chrome, Duck Duck Go and Safari. all most recent versions. Sincerely….All three, no go. Chrome in Incognito as well.
I went with a competitor. DBX was my first choice. Keep me abreast when this is corrected.
Will there be a fix to this soon? I left Adobe when I realized Dropbox offered this feature. Now I can't use it.
