You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Christian W.10
7 years agoHelpful | Level 5
Dropbox not syncing files with emojis in the filename
Hello, I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For exam...
- 5 years ago
Hi aronskaya, thanks for messaging the Community!
Some emojis are supported, however, the issue is related to UTF encoding.
The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).
Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.
Hope this helps to clarify matters!
RubixVi
New member | Level 2
Rich is correct, the file character issue will occur on most platforms, ie. if the files were to sync to windows, they would have no idea how to read it. So use something more universal.
Earl M.
7 years agoHelpful | Level 6
A bit of misinformation here. Emoji are unicode characters. Unicode support in filenames *is* universal. You can name a file with emoji characters in the same way you can with Japanese or Cyrillic. I actually tested this on OS X, Windows 10 Home and Ubuntu Linux. I created a text file on OS X with an emoji filename and opened it on each platform. It's Dropbox dropping the ball here, not unicode or the OS.
Other people have also tested this: https://davidzych.com/abusing-emoji-in-windows/
- Ross_S7 years agoDropbox StaffIt becomes very complicated but basically everyone is correct.
Emojis will cause a file not to sync. Some emojis are unicode and will sync without issues, others will not. Its all down to which ones fall within ASCII I believe- Earl M.7 years agoHelpful | Level 6
Are you sure you mean ASCII here? Pretty sure the number of emoji that fall within ASCII is zero
- Christian W.107 years agoHelpful | Level 5
OP here. It is indeed Dropbox that is dropping the ball. Files with emoji filenames sync successfully with Google Drive, in fact that is how I solved this issue.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!