We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

medicinewomanRD1's avatar
medicinewomanRD1
New member | Level 2
8 months ago

Dropbox not syncing after reinstalling Windows on my computer

My Dropbox does not seem to be working. It is not uploading files, and it says it is syncing, but the only file in it is screenshots. For some reason, when I merged my two Dropboxes, all my files in ...
Desktop
Sync
Windows
  • medicinewomanRD1's avatar
    medicinewomanRD1
    8 months ago

    I found another folder under a different email and signed into that, and all my files were there. I started backup, and it's working, so I think the problem is solved. We just had the wrong dropbox loaded up. The strange thing is, the current dropbox says it is a paid plan for 2 TB and my other dropbox was free with 2.3 TB storage on it. Strange.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, medicinewomanRD1, thanks for reaching out to the Dropbox Community and sorry to hear about this.

 

Is the Dropbox application currently installed on the computer?

 

If so, can you please hover over the Dropbox icon in your system tray and let me know what that's reporting?

 

Thanks in advance.

medicinewomanRD1's avatar
medicinewomanRD1
New member | Level 2
8 months ago

It says the files are up to date and synced, but the only file in there is my resume 2024. It also says Dropbox is up to date.195.4.4995

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the update, medicinewomanRD1.

     

    If you click on that Dropbox icon and then on the folder icon next to your initials/profile pic, are you taken to the empty Dropbox folder that only has your 2024 resume file?

     

    Also, if you search for "Dropbox" in your file explorer, do you get any other results? A second Dropbox folder perhaps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!