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Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
2 months ago

Dropbox is uploading duplicate camera upload images, why?

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice. Looking at my dropbox on-line and on the app on my phone I can see ...
Camera uploads
Mobile
Sync
upload
  • Hannah's avatar
    Hannah
    30 days ago

    Thanks for the info, Ria.

     

    In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

     

    Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi RiaT, thanks for bringing this to our attention.

 

Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

 

What mobile device, OS and Dropbox mobile app version are you currently running?

 

This will help me to assist further!

  • RiaT's avatar
    RiaT
    Explorer | Level 4
    2 months ago

    Hello Jay 

    Thanks for the reply.

     

    No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

     

    Computer: Windows 11 Pro 23H2            V209.4.3661

    Mobile: Android 14                                      App version 398.2.2

     

    Hope this helps.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the update, RiaT.

       

      Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

      • RiaT's avatar
        RiaT
        Explorer | Level 4
        2 months ago

        Hannah 

        How do I attach the metadata files?

         

        When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.

        It asks for:

        Source

        Image description

        Dimensions

        Constrain proportions

         

        I tried to put the path to the screenshots into the Source, but It didn’t work.

         

        Thanks

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