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Forum Discussion
Dropbox desktop application losing connection to the internet/server
Never had a single problem in years, now i have a strange one.
On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network.
Dropbox is constantly loosing connection ( white icon...
Thanks for the swift update on this one GiacomoAngelini- I appreciate it.
As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here.
I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!
At home and at work i have Vodafone ISP Fiber Connection ( Vodafone Italy )
I have on all pc the latest stable version and tried everything you mentioned.
I got too that "feeling" that it was the ISP because it's really strange and i have tried anything else ( and has ALWAYS worked)
Honestly no i didn't try another network but tomorrow i can try that.
Thank you!
PS: If it is vodafone i don't know how to resolve it :grimacing:
Walter
Dropbox Staff
Dropbox StaffThanks for the swift update on this one GiacomoAngelini- I appreciate it.
As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here.
I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!
Same here.
Turin, Italy, Vodafone ISP.
Also: pausing and resyncing does not seem to work reliably. Sometimes it says it has synced but it has not, and only quitting the application and firing it up again seems to force the syncing.Hope for a solution very soon.
Thanks for the feedback :grinning:
My experience is that the problem relates to internet speed. With low speed internet, the Dropbox connection is frequently lost. With high speed internet, the problem never arises. I resolve the problem, when it arises, by changing locations from a place with low speed internet to a place with high speed internet.
David
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask the Community here.]
Thanks for the assistance, i appreciate it.
Now i have undestand the situation so i'm ok now :slight_smile:
I have looked around for something about this but that escaped my eyes.
Have a nice day
Regards
- Walter
No worries GiacomoAngelini - we're always here to help!
Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums.
Have an awesome day too!
