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Shendare's avatar
Shendare
Helpful | Level 6
2 months ago

Dropbox Backup: Untouched large file keeps restarting upload

I have one large old file (200GB) among many small ones in a folder being uploaded to Dropbox Backup.   However, the upload appears to be continually restarting, even though no software on the comp...
Dropbox Backup
Sync
  • Shendare's avatar
    Shendare
    2 months ago

    The test Restore of the file completed successfully. It does appear that it was able to fully back up. Thank you for resolving the problem.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Shendare ,

 

Thanks for reaching out.

 

In this case are you using the dropbox website directly? Did I understand this correctly ? 

 

Can you please provide the screenshots of the steps you are taking? 

 

This will help us to assist you further.

  • Shendare's avatar
    Shendare
    Helpful | Level 6
    2 months ago

    No, this is using the Dropbox software for Windows 11.

     

    There isn't a whole lot I can do screenshot-wise, but this is what the Dropbox window keeps resetting to:

     

    I have tried disabling my computer's real-time antivirus scanning, in case that was causing the problem, but the issue persists.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Shendare, can you check your Dropbox bandwidth settings, to make sure it's not limited?

      • Shendare's avatar
        Shendare
        Helpful | Level 6
        2 months ago

        It is currently limited, to 1000 KB/s, in order not to congest my ~14Mbit upstream connection shared with the household.

         

        Is there some known issue with bandwidth limitations causing uploads to continually restart?

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