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Forum Discussion
Comments aren't visible to the recipient of my photos
I am sending photos to my graphic designer for my book. On the right side of my photo, I am typing information about the photo that he needs to see. When he receives the photo, the comments are ...
Hey Victoria334 - thanks for the additional information and sorry to jump in.
Could you please ask your graphic designer to try another browser and let us know if they still get the same results?
If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.
He's been a graphic designer for decades and has never had these problems with Dropbox. This is what he said:
Yes I can see the little comment icon, but it is inactive. If I click on it I’m asked to sign in, but when I try to enter my password it vanishes (BTW I’m already signed in anyway!)
Walter
Dropbox Staff
Dropbox StaffHey Victoria334 - thanks for the additional information and sorry to jump in.
Could you please ask your graphic designer to try another browser and let us know if they still get the same results?
If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.
Okay, I will do that and let you know. Thank you for your help. I have done three other books with him using Dropbox and have never had problems like this before.
- Megan
No worries, we'll be waiting for your update Victoria334!
My graphic designed said that changing browsers did work, so all is fine now. Thank you very much for your help. So many companies don't have any Customer Service at all anymore and it's very frustrating when you can't get any help. I don't think either of us would have thought to change browsers to fix this problem, so thank you again!
