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Victoria334's avatar
Victoria334
Helpful | Level 5
10 months ago

Comments aren't visible to the recipient of my photos

I am sending photos to my graphic designer for my book.   On the right side of my photo, I am typing information about the photo that he needs to see.    When he receives the photo, the comments are ...
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  • Walter's avatar
    Walter
    10 months ago

    Hey Victoria334 - thanks for the additional information and sorry to jump in.

     

    Could you please ask your graphic designer to try another browser and let us know if  they still get the same results?

     

    If they do, we'd appreciate a screenshot of what they see so that we can have a visual too. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey @Victoria334! Thanks for posting on our Community. 

 

Can you send me one screenshot of what you see on your end, and one more of what the other party sees? 

 

Please feel free to hide any personal info or comments that you don’t wish to be shown publicly.

 

Ping me when you’re ready.

  • Victoria334's avatar
    Victoria334
    Helpful | Level 5
    10 months ago

     

     

    • Victoria334's avatar
      Victoria334
      Helpful | Level 5
      10 months ago

      Screenshot above.  The photo is on the left and comments in the box on the right.  I have typed comments on each photo for him to see.  He only sees the photo and no comments.  There must be something on my end I need to do for him to see the comments I have typed.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the screenshot! Has he clicked on the Comments button on the top right corner? 

        If not, then the comments section won’t appear at all on his screen.

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