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Jq1's avatar
Jq1
Helpful | Level 6
6 years ago

Cannot upload 20 min iMovie project or camera roll clip to drop box,

I cannot upload iMovie film to Dropbox although there is space . I followed various instructions but nothing works , I have a screen shot  . Neither camera roll or preferred option ‘project’ work .  ...
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  • Jq1's avatar
    Jq1
    6 years ago

    Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

    next opening Dropbox app and Accounts (bottom menu), scrolling down  to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

    after this going to photos and seeing video is slowly uploading!

    many thanks for the help and support!

Jq1's avatar
Jq1
Helpful | Level 6

Hi the Dropbox space is 2.89 gb.

i tried to manually upload through the app.

the video is 24 min 38 ‘ long.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey again ,
 
Can you please check the actual size of the file in GB for me? You can’t directly do this from the Camera roll I understand, but you can easily work around this so I suggested some steps below to do so:
 
Spoiler
 
  1. Locate the video within the camera roll.
  2. “Share” the video and save to your Files app in any location.
  3. Navigate to the Files app and you will see the size of the video.
 
Thanks in advance!
  • Jq1's avatar
    Jq1
    Helpful | Level 6
    6 years ago

    It’s 1.31 gb 

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey Jq1,
       
      Thanks for that info! So let me ask you a few other questions to see if we can narrow this down a little further:
       
      • Does the issue persist over a different WiFi connection?
      • Can you try disabling WiFi temporarily and use cellular data instead?
      • If you keep the app open when attempting to upload the video, do you see any progress after a reasonable amount of time?
       
      Let me know what you find - Thanks!
      • Jq1's avatar
        Jq1
        Helpful | Level 6
        6 years ago

        I’m afraid my iPad is WiFi only with no possibility for cellular data....

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