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kt1547's avatar
kt1547
New member | Level 2
2 years ago

Cannot create File Request

Hi...I'm a new DropBox user with a Basic plan.  When I create a File Request, I enter the Title and Description and then click Create.  DropBox just hangs at that point with the Create button spinnin...
Create
File requests
  • Walter's avatar
    Walter
    2 years ago

    Hi there kt1547 - sorry to hear you're having issues with this.

     

    Could you please try an incognito window with no extensions or plugins running and let us know if you still get the same results?

     

    If you do, send us a screenshot of the last screen you can get to or any error that might pop up so that we can have a visual too.

     

    Thanks!

NICOLEEEE's avatar
NICOLEEEE
New member | Level 2
5 months ago

Hello, I am having this issue as well. I have tried on my mac on safari and chrome, I have tried clearing the cache, in incognito mode, and tried on my cell phone as well. None of these options are fixing the issue. Please help. Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey NICOLEEEE, let's jump right into this! 

     

    How long have you been having this problem for? 

     

    Would you mind sending us a screenshot, in order for us to have a visual of the screen on your end too? 

     

    I'll be waiting for your reply! 

    • NICOLEEEE's avatar
      NICOLEEEE
      New member | Level 2
      5 months ago

      I just started with the solution. I had this issue on the first share I did but was somehow able to get it to work, though I have no idea how. I just tried to do my second share today and have had no luck. Bottom of new request with share grayed out

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey NICOLEEEE, can I send you an email, in order for us to have a closer look into this? 

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