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Forum Discussion

howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
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  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

GeertS's avatar
GeertS
Helpful | Level 6

Since version 316.2.2 for Iphone and Ipad I keep getting the message “upload failed. Your file has not been uploaded. Please check your files and try again”. I have already logged out and also uninstalled and reinstalled the app. Without result. Cache deleted too.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey GeertS, sorry to hear you're having issues with this.

 

Can you please let us know the exact steps you take to upload your files and, if possible, send  us a screenshot of the exact error you've been getting?

 

Thanks so much!

  • GeertS's avatar
    GeertS
    Helpful | Level 6
    2 years ago

    Hello Walter 

    Thank you for your response.  See 2 screenshots of the message I get. How do I upload? For example I get a pdf file in an email: i open the pdf-file. Then I choose the icon “with square and arrow”. Then I choose “save to dropbox” and I choose the correct folder in Dropbox. Then “save”. I useDropbox for many years and I never had that problem. I use de Dutch version (Belgium). Thank you Walter

    here

    • Luciano A.1's avatar
      Luciano A.1
      Helpful | Level 5
      2 years ago

      That's apparently happening with any type of file on iOS. I'm from Brazil, and it's been already 3 or 4 days without being able to uplad a single file, of any kind, on my iPhone. And we can't find proper help anywhere or either report it besides here.

      EDIT: Oh, and I've already tried deleting and re-installing the app.

      • AmineParis's avatar
        AmineParis
        Helpful | Level 5
        2 years ago
        There is a new version of the iPhone that has just been released. I will download it try again (16.3.1)

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