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lifeinthesound's avatar
lifeinthesound
New member | Level 2
7 years ago

Why can't I upload videos to my Dropbox account from my iPhone?

I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t unless I move the video to an iCloud file. This is super time consuming.
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey lifeinthesound, welcome to our community! 

    What version of iOS is your iPhone on? Current stable version is 11.2.5, so if you’re not on that, please update to it. Also, please make sure that you are using the latest version of our app (82.2) too. 

    Now, let’s check a couple of things:
    • does this issue occur with all videos, under all conditions (different WiFi, data networks)?
    • in our app’s settings, do you have video uploads enabled?  
    • do you have Cellular data uploads enabled? 
      • if so, have you allowed video uploads using mobile (cellular) data? 
    • more info here
    Have a look at this, and let me know. 
     
    Thanks! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey lifeinthesound, welcome to our community! 

What version of iOS is your iPhone on? Current stable version is 11.2.5, so if you’re not on that, please update to it. Also, please make sure that you are using the latest version of our app (82.2) too. 

Now, let’s check a couple of things:
  • does this issue occur with all videos, under all conditions (different WiFi, data networks)?
  • in our app’s settings, do you have video uploads enabled?  
  • do you have Cellular data uploads enabled? 
    • if so, have you allowed video uploads using mobile (cellular) data? 
  • more info here
Have a look at this, and let me know. 
 
Thanks! 
 
[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey again, lifeinthesound, 
    I’m assuming that you’ve sorted this issue. If you have any other questions, we’ll be happy to help out :wink: 
    Cheers! 
     
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

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