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Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
7 months ago

Camera uploads keeps uploading deleted files to my Dropbox account

We use Dropbox to back up our photos when we travel. As we are traveling, I cull through the iOS photos on my iPad or my iPhone and delete the ones I don’t want. Sometimes I crop photos and edit them...
Camera uploads
iOS
Mobile
Sync
upload
  • Joycegtx1951's avatar
    Joycegtx1951
    7 months ago

    Thank you. I just don’t ever remember experiencing this behavior before,  that it would upload in the background even when the app wasn’t open. I have disabled it to avoid this and can just turn it on when I’m ready to upload. Thank you for your feedback

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Joycegtx1951 - thanks for bringing this to our attention.

 

Could you please clarify the exact OS version of your devices and the version of the Dropbox mobile app installed there as well?

 

When did you first notice this happen by the way?

 

Any additional information or screenshots are more than welcome! 

Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
7 months ago

iPad IOS 17.4.1

Drops 374.2.2

I’ve just noticed it on this trip. As I said deleted items are uploaded and if I edited a photo, dropbox uploads the original and another copy-1. Thanks for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Joycegtx1951! Hope you don’t mind me jump in. 

     

    If your camera uploads feature is On at all times, then it’ll automatically upload any photo that’s added to your camera roll, no matter if you delete it later on or not.

    • Joycegtx1951's avatar
      Joycegtx1951
      Collaborator | Level 8
      7 months ago
      Thanks for jumping in Nancy. I’m surprised by this, if the dropbox app is not open that it would automatically upload the photos.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        If you don’t wish that, you can perhaps check your phone settings this way and see if you can disable this.

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