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Forum Discussion
Blank word word document after saving
A client has a word doc that is saved in dropbox shared folder. She simply opens the document and renames it creating a new file. The new file is then saved to the same location as the previous fil...
Jay
Dropbox Staff
Dropbox StaffHi da1whoknks, thanks for joining the Community!
Could you clarify if they’re saving it via the Dropbox site, or using the Word app on the machine?
Does it only occur for this document, or any other Word doc, and are they the only user to experiencing this?
Keep me posted!
The user is saving it via the word app on the machine. It occurs for other word docs intermittenly. She is the only user that has this issue.
- Daphne
Thanks for clarifying that da1whoknks!
As they're using the local app on their computer, and this app is the one that processes the rename and saving of the file, it may be that the issue lies with the Microsoft Word app they have installed on their computer.
I'd suggest making sure that the app is up to date, or even reinstalling the app to see if that does the trick.
If not, then they may need to reach out to Microsoft Support to see if they can assist further with the file not being saved properly.
I hope this info helps!
Hi,
I have the exact same problem with one of my users on Windows 10 (last updates installed), Office 365 and DropBox (version 107.4.443). Open a Word document in a DropBox folder, save it under a different name in the same folder, and intermittently it will not save, without any warning.
When turning off the DropBox app, the problem disappears.
Has there been a clear answer yet to what causes this problem?
Best regards,
Jan
