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idalindum's avatar
idalindum
Explorer | Level 3
2 years ago

Backing up photo library takes too long.

hi i just started using dropbox and i have shared apple id with my mom but i got one myself and i now dont have my own photos. I am backing up the photo library on my ipad that is signed into my moms...
Camera uploads
Mobile
Sync
upload
  • Megan's avatar
    Megan
    2 years ago

    Awesome idalindum! 

     

    It's ideal to keep the app open, and patience here is key. Since the number of files is decreasing that's absolutely positive. 

     

    Give it some time, and let me know if you need anything else. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi idalindum, let's jump into this! 

 

In regards to the number of files that are backing up from your iPad, to Dropbox: do you see the number of files decreasing as time goes by? If it's the initial backup, it could take some extra time, especially if you have plenty of images, and videos. 

 

Do you use Dropbox in the background, or keep it open? 

 

Once everything is backed up, you can either download the Dropbox app on your iPhone, and export the ones you want locally to the device, or you can export on the iPad, and send them over to your iPhone. 

 

Keep me posted! 

idalindum's avatar
idalindum
Explorer | Level 3
2 years ago

hi @megan its slowly decreasing its at 4425 now and i keep the app open and don't use anything else

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome idalindum! 

     

    It's ideal to keep the app open, and patience here is key. Since the number of files is decreasing that's absolutely positive. 

     

    Give it some time, and let me know if you need anything else. 

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