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Forum Discussion
“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
Morning Rich, yes, this issue is now resolved 🙂
Nancy
Dropbox Staff
Dropbox StaffWelcome aboard the Community, idatopaz!
First of all, can you please send me the ticket number from your convo with our support team?
Also, just to clarify, are you all receiving this error, when you’re creating new file requests from your Dropbox account, or is the same thing happening, when other team members create them, as well?
When did you start having this issue exactly? Did something else occur, right before this error appeared?
Nudge me, when you’ve got more details.
Hi Nancy,
Thanks for following up with me.
Ticket #23143662
No, this error occurs when anyone (including our team) attempts to use the file request link we already have. Each person on our team has a unique link to their DB submission. None of us work. This began about 48 hours ago and no one changed anything on our end.
For example, here is mine;
https://www.dropbox.com/request/sQ5MoNF4tjy8ouqVhZnL
- Rich
Super User II
idatopaz wrote:
... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ...
I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.
Morning Rich, yes, this issue is now resolved 🙂
I am having the same issue (for the second time). How were you able to resolve the issue please?
Support team don't seem to be aware of it and didn't provide any details of the fix/cause last time around. My current ticket #23424804
Cheers!
