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Forum Discussion

New member | Level 2

6 years ago

Will my files be deleted if I cancel my renewal?

I received a cancellation notice today. I renewed an annual subscription today. How can I prevent my files being deleted?

Rich
6 years ago
Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing will re-enable syncing.

Rich
Super User II
6 years ago
Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing will re-enable syncing.
- Jay
  Dropbox Staff
  6 years ago
  For more info on what Rich said, this article should help.
- mcopehart
  New member | Level 2
  6 years ago
  If I delete enough files so that I am within my quota and I cancel a subscription are files still accessible and will they sync as long as I am not over my quota?
  - Jay
    Dropbox Staff
    6 years ago
    Hi mcopehart, that’s correct, if you delete enough files to be below the Basic quota of 2 GB (plus any extra unpaid quota you earned), and cancel your plan, your account will still sync normally.

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