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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
About 2 weeks ago thousands (>50,000) of my photos and files were randomly deleted from my Dropbox. Luckily, I noticed this right away but, unfortunately, there is no way to restore all of the files at ones. In order to get the files back I would have to go through every folder one by one restoring the random deleted files. I contacted Dropbox(via the online chat option) asking them to restore the files and provided them with links to the deletion events. A week later I had not heard from them and could not find a number to call them. I upgraded my account to a business one because of the promise of improved customer service and submitted another request for help. When I submitted the request I got a message saying they would respond in 12 hours. It is now more than 3 days later and I still have not heard from them and my files are still deleted. There are no responses to my prior requests as well. Has anyone else had similar issues and does anyone know of a better way to contact Dropbox? Is this the same Dropbox bug that people were reporting in 2014?
