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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
A little more insight into what files were deleted. I noticed that anything "normal" was deleted i.e Word, Excel, PDF, JPG, .Gif, .mov (and any of their variations). What wasn't deleted was anything "unusual" Pages, Numbers and Keynote (I'm a Mac user), my 1Password keychain, other mobile apps that write their own data i.e the mobile health app I use.
I would have been an extraordinary accompaniment for me to go into every folder and sub, sub folder and delete only some files and not others. Or even for my computer or another user to do this , FYI there are no other users and I sync only 3 devices - computer, iPhone and iPad.
This completely "random" behavior is leading me to believe even more strongly that this is a DropBox issue. Something was run or hacked into and run that is causing only certain file types to be affected.
DropBox hasn't been any help, there emails to me were circular... are they they here or there... when what I really wanted was an entire replacement of my files - everything.
I was however able to retrieve everything from my TimeMachine backup since I do know that DropBox is not backup but storage. However, if this was happening on my internal drive I'd be having a tech look at it, something DropBox isn't doing on their end. They are admitting no responsibility.
