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Forum Discussion
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
I had the same problem and submitted a help ticket. They responded with wrote answer thinking it's user error but I have seen several other reporting similar issue. They also had a file deletion bug last October 2014 (see link below). Yesterday thousands of files in a shared folder were deleted from Dropbox account for all shared users. It shows it was done from my computer when I look at the deleted files but I was using my computer at the timestamp and not deleting thousands of files. When I go to the Events page on Dropbox it does not show this deletion event. Something happened on Dropbox's end. I have submitted a help ticket and I hope they own up to this and fix it.
http://www.cnet.com/news/dropbox-fixes-file-deletion-bug-offers-year-of-free-service/
http://www.engadget.com/2014/10/13/dropbox-selective-sync-bug/
http://betanews.com/2014/10/13/cloud-burst-dropbox-confirms-bug-deleted-user-files/
http://www.fastcompany.com/3037055/elasticity/dropbox-bug-deletes-user-files
i am having major problems with deleted files and moved files. Dropbox have not owned up to it they are a shower of lying [profanity removed as per our Community's Guidelines] never again this has caused my business no end of problems dont use dropbox
- Walter
Dropbox Staff
Sorry to hear that mug123 - can I help somehow?
Could you maybe elaborate on the problem you seem to be experiencing so I can assist further?
On a side note, I removed the profanity from your post - please refrain from using such language around our Community in the future.
If you'd like me to reach out to your Dropbox associated address so I can put you in touch with our Restorations team, please let me know.
Thanks!
