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Tyto's avatar
Tyto
Helpful | Level 6
9 months ago

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" ...
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  • BenDBX's avatar
    BenDBX
    9 months ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

GloriMM's avatar
GloriMM
New member | Level 2

Multi image selecting is functioning again.   Thanks for correcting.  

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
9 months ago

Hi Everyone,

 

Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

 

Thanks,

Ben

  • Isabel C.7's avatar
    Isabel C.7
    Helpful | Level 5
    9 months ago

    I am still having the same problem. I have an hp laptop.  Does DropBox have an app for Windows 11?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Isabel C.7, thanks for posting here! 

       

      Yes we do. You can find and download our app here. 

       

      If you need anything else, let me know!

  • roscospears's avatar
    roscospears
    New member | Level 2
    8 months ago

    when should we expect a fix? this is extremely frustrating.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      roscospears, have you tested this again via different browsers/incognito window, and the issue persists on all of them?

       

      Keep me posted, and I can check with our team on this.

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