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buddyboy101's avatar
buddyboy101
Helpful | Level 7
6 years ago

Unable to Scroll through photos in Windows Explorer/Photos application

Typically when you open a photo (not synced with Dropbox) in Windows 10, the photo opens in Windows' Photos default application.  Once the photo opens, you can use the right and left arrows on the ke...
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  • Mark's avatar
    Mark
    6 years ago

    Yes - and if they are not doing that you need to speak to MS I'm afraid. 

    Dropbox doesnt alter any settings within folders (unless Smart Sync etc. is enabled). So why it isnt scrolling sounds like a bug at their end. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

If you are using Smart Sync thats your issue - the files are not locally sync'd. So when you are double clicking to open the file its actually having to download it first. Then when you tap left or right there are no files to move to - what you see if just place holders.

  • buddyboy101's avatar
    buddyboy101
    Helpful | Level 7
    6 years ago

    Mark, thanks for your help but the photos are locally-synced.  This was stated in my original post.  Should I be able to flip through the photos in Windows Photos app on my desktop?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 years ago

      Yes - and if they are not doing that you need to speak to MS I'm afraid. 

      Dropbox doesnt alter any settings within folders (unless Smart Sync etc. is enabled). So why it isnt scrolling sounds like a bug at their end. 

      • buddyboy101's avatar
        buddyboy101
        Helpful | Level 7
        6 years ago

        Thanks for confirming, Mark.  Will look into it.  Good to know it should be able to cylce through using the arrow keys!

         

        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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