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Forum Discussion

dnalor's avatar
dnalor
Explorer | Level 3
2 years ago

Unable to delete Dropbox shared folder from my account because of deadlock (no storage capacity left

I’ll think I’m in a deadlock situation.

 

I have used 104% of my Dropbox storage space.

 

I have several shared folders which I no longer need. However I removed myself as owner in the past (not knowing the shared folder still exists in my Drobox account).

 

I like to delete these shared folders. This is however not possible because I’m no longer a member/owner of the shared folder. But because I don’t have any storage capacity left, I’m not able to re-connect to these shared folders (as an owner) to be able to delete these shared folders.

 

Question: how can I remove (shared) folders from my account which consume all my storage space

Delete
Shared Folders
Storage space
  • Jay's avatar
    Jay
    4 months ago

    Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

     

    Could you check the Dropbox Backup page to see if you have a backup running?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there dnalor, sorry to hear you're having issues with this.

     

    If you had completely removed your access from those shared folders, they wouldn't be taking up space in your account.

     

    Do you maybe see them listed on this page?

     

    Keep me posted!

    • dnalor's avatar
      dnalor
      Explorer | Level 3
      2 years ago

      Hi Walter,

       

      Thanks for your quick response.

       

      Yes I see them on "this page"

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey dnalor, if you see them on this page and you click on the "..." (ellipsis) icon on the right hand side, what options do you see?

    • epicurean vegetarian's avatar
      epicurean vegetarian
      New member | Level 2
      4 months ago

      I can see that page hut I still cannot delete it because I have to join the group but I can't because it says I do not have enough storage.  I am in a never ending death loop I cannot get out of.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

         

        Could you check the Dropbox Backup page to see if you have a backup running?

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