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Forum Discussion

Suntory's avatar
Suntory
Helpful | Level 5
2 years ago

'Search by tag' not working

I have applied tags to my photos, but the tags are not showing up in the search bar. When I perform the search, I get results that I assume Dropbox's image classifier has unhelpfully recognized as re...
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  • Iliana-DBX's avatar
    Iliana-DBX
    2 years ago
    Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

    If you should have any other issues, please reach out! Have a great day.
Iliana-DBX's avatar
Iliana-DBX
Icon for Dropbox Staff rankDropbox Staff

Thanks for the reports everyone! I was able to reproduce this issue, as well. 

Our engineers are aware of this issue and have worked on a resolution. 

Please try again and update us to let us know the current behavior. Thanks!

Mustardseed's avatar
Mustardseed
Explorer | Level 4
2 years ago

Iliana-DBX  Thank you for the response. I have tried it out and its working. Thank you very much for the help with this. 

  • Iliana-DBX's avatar
    Iliana-DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

    If you should have any other issues, please reach out! Have a great day.
    • Mbare's avatar
      Mbare
      Helpful | Level 5
      2 years ago

      Hi there, I am having the same issue. I'm on a mac, (Monterey IOS 12.4), have cleared cache and updated my Chrome browser.

       

      Please help! I need to search thousands of images I have already tagged. When I start typing a tag it suggests existing ones, and if I choose it, it adds a comma (,) to the name and results are 0. If I edit the word and take out the comma, the search works. I also haven't been able to search for multiple tags at once, like "basket" AND "white".   Please see screenshots.

      Can you fix this??

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey there Mbare, sorry to hear you're having issues with this.

         

        Have you tried clearing your browser's cache or using an incognito window or another browser with no extensions or plugins running to do this?

         

        Let us know if you get the same results. 

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