We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Remove files from the vault
I need to move files back to dropbox from the vault - the work around did not work.
I had the same issue - downloaded the files from the Vault and uploaded them to regular Dropbox - it works, takes a few minutes but got my files back in working order.
Hi i found a good solution:
1) Go to your dropbox account in an online browser (not in the app) and go into your vault, go into your vault, find the files/folders you want to move out of vault -if you do this & they were also local files on your PC), they will also automatically download back into the PC in the location you used prior to moving to vault.
2) - For single files/folders: Click on the 3 dots to the R.H. side of the file in question.
- For multiple files select the boxes for each file/folder & look further over to the R.H side of the page where 3 dots are also located
Select move, after you selected move - you have to look at top L.H. side where it says:
Dropbox > Vault , then you click on the word dropbox (before the . Vault) - it will then show an area outside your dropbox vault , select Move - job is done - files will be moved out of your vault and into your main dropbox area - then they will automatically sync and download themselves back to your PC etc if they were there before
If you still have issues with it syncing,,,taking time - then go into Start type in services, find any other apps that you may use to backup to or from your dropbox folder - like an backup service etc and stop the service and try to restart the sync with dropbox again on your appif you still have issues with it syncing,,,taking time - then go into Start type in services, find any other apps that you may use to backup to or from your dropbox folder - like an backup service etc and stop the service and try to restart the sync with dropbox again on your app
Wow thank you, dandle-candle, that worked & was so simple - I needed to return my whole client folder to Dropbox rather than Vault, and it was as easy as clicking the 3 dots with the folder checked. Can't think why I didn't see that before.
I put my folders into the vault, and now I realize that I want many of them back out again. Mostly I need them out so that I can work on them with apps. I regret jumping into Vault without being more careful. My working files are now in a place where I can't work on them. What am I missing?
How can I get my folders or files out of the Vault?
I had the same issue - downloaded the files from the Vault and uploaded them to regular Dropbox - it works, takes a few minutes but got my files back in working order.
how did you download from dropbox online - I cant access the vault file there either 😞
I want to move a file from my vault to work with it and then return it to vault, having no luck transferring it back into my normal dropbox😔
- Lusil
Dropbox Staff
Hey stuckIntheValut, thanks for reaching out.
Out of curiosity, are you not able to move them out when navigating through the website?
If you get any error messages, could you send me a screenshot (without any personal information) of them?
Finally, could you clarify exactly the steps and workaround you mention you've tried already?
Looking forward to hearing back from you!
I contacted Dropbox chat and we tried several things, I finally thought of downloading the folder and then uploading it to Blackboard. It is still in the Vault as of today but I will clean it out.
- Lusil
Thanks for keeping us in the loop, stuckIntheValut.
If anything else comes up, just give us another shout.
In the meantime, I hope you have a lovely day ahead!
