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mahd groub's avatar
mahd groub
New member | Level 2
2 years ago

recover permanently deleted files

hello this is Ahmed from Mahd commercial business, we have files that were permanently deleted few hours ago, and it is affecting our business. we are currently trying to locate these files at any o...
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  • Mark's avatar
    Mark
    2 years ago

    Hi mahd groub 

     

    I'm afraid there is no way, at all, to do this via Dropbox - files that are permanently deleted are exactly that permanently deleted with no chance of recovery. The only way of getting these back is on a device that has not yet sync'd to Dropbox (employee laptop maybe?) OR your company backups. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi mahd groub 

 

I'm afraid there is no way, at all, to do this via Dropbox - files that are permanently deleted are exactly that permanently deleted with no chance of recovery. The only way of getting these back is on a device that has not yet sync'd to Dropbox (employee laptop maybe?) OR your company backups. 

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