We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

rcpluse's avatar
rcpluse
New member | Level 2
7 years ago

Recover Permanently Deleted Files

Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can ...
Restore
  • Elixir's avatar
    Elixir
    7 years ago

    Hey rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on. 

  • Mark's avatar
    Mark
    7 years ago
    The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.
Elixir's avatar
Elixir
Star | Level 19

Hey rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on. 

anishasukram's avatar
anishasukram
New member | Level 2
5 years ago

Hi

 

I have just deleted a folde from my account. From the message below, files are kept on the dropbox server for 30 daysfor basic members. Is there a possibility of recovering the folder from the server?

 

Thanks. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!