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michallbanas's avatar
michallbanas
Explorer | Level 4
3 years ago

Recent files in Dropbox Capture

Hello Dropbox team 👋,    I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be somethin...
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michallbanas's avatar
michallbanas
Explorer | Level 4

Update: it is also happening on desktop app
Still loading with no results. 

v78.0.2

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey michallbanas, sorry to hear about this.

 

Have you tried clearing your browser's cache or an incognito window at all since you first noticed this?

 

Also, could you try rebooting your computer and router and let me know how it goes?

 

Thanks so much!

  • michallbanas's avatar
    michallbanas
    Explorer | Level 4
    3 years ago

    Yep, tried everything you mentioned, but nothing worked. Don't know if it helps to you, but this is what I see in the browser's console when capture.dropbox.com is loading. 

     

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    • michallbanas's avatar
      michallbanas
      Explorer | Level 4
      3 years ago

      So this is what I tried so far:

      - different browsers

      - incognito mode

      - different computer (for the same account)

      - delete cache

      - flush dns cache

      - restart router

      - reinstall app

      - disconnect and reconnect app to dropbox

       

      It is a mistery to me  👀

      • YoucefDropbox's avatar
        YoucefDropbox
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        So sorry about the issue above. This issue has been solved in the latest version of the app. You can get it from here: https://www.dropbox.com/capture

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