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Franco52's avatar
Franco52
Helpful | Level 6
3 years ago

Read-only file, only on Dropbox for Android (!)

One file, docx., in a Dropbox directory - and only that file - appears as "only-read file" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Windows 10 PC. I have copied the file from Dropbox to my PC, deleted it on Dropbox and uploaded it again: nothing changed. I reinstalled Dropbox on my Android tablet, no way. Others similar files in the game directory of Dropbox work perfectly. Can you help me, please? Thanks.

 

Android
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Mobile
  • Jay's avatar
    Jay
    3 years ago
    Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Welcome back to the Community, Franco52!

    Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? 

    Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?

    Let me know, and we’ll check things further.
    • Franco52's avatar
      Franco52
      Helpful | Level 6
      3 years ago

      Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi Franco52,is this file in a shared folder? Is the file open on the computer at the same time when you're trying to edit it via the mobile app?

        Are you opening the Word app via the Dropbox app?

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