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Adrienne8's avatar
Adrienne8
New member | Level 2
2 months ago

I'm paying for a Dropbox subscription, but there are files missing from my account.

I paid AUD30 dollars a month to keep photos, documents and videos of my departed father safe. The money was automatically deducted. I went to my Dropbox account and in horror found it was 2G plan wit...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Adrienne8 - sorry to hear about this. 

 

Is it possible that you have another Dropbox account, associated with a different email address of yours perhaps?

 

Could you maybe use the self-served look-up tool to find the email address that's linked to the charge you mentioned? 


Let us know more and we'll take it from there. 

Adriienne888's avatar
Adriienne888
Explorer | Level 3
2 months ago

I have found the account and it says I have 3T. But there's hardly any files in it. 
[removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Adriienne888, did you check your Deleted files and Events page? Is there any trace of your missing files there? 

     

    Apart from that, how were these files uploaded to Dropbox in the first place? Did you use the desktop app, by any chance? 

     

    Let me know and we’ll go from there.

    • Adriienne888's avatar
      Adriienne888
      Explorer | Level 3
      2 months ago

      Nothing there. All I did was upload ages ago from my PC. 
      removed

      Can yiu not check history from your end?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago
        Adriienne888 wrote:
        Nothing there. All I did was upload ages ago from my PC.
        <snip>
        Can yiu not check history from your end?

        It is almost certain you've uploaded to the wrong account. If the one you are using says 2GB and the one you have found using the look up says 3TB you have two accounts and are logged in and using the wrong one, 

         

        You can check it all yourself at www.dropbox.com/events. 

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