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Forum Discussion
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention?
I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can expl...
I'm getting weird things going on as well: folders/files appearing in my dropbox root directory without me doing anything -- because I have thousands of subdirectories and 10's of thousands of files, I don't know if these files got moved from lower directories or are old things I deleted.
By looking at the creation dates of these "new" folders and files in my MAC I can see this all appeared at the same time, 1 am some morning, when the only device I have that can access/change files had been powered down for hours.
I've sent more than 6 message to drobox "support" in the last week and have yet to have a coherent response.
And, it gets better, now all those files folders that appeared before, have magically disspeared, with no record of any of this occuring on the dropbox website "events" log (I have tested to see if all folder/file creations/deletions/moves that I initiate appear on same and they do...)
Dropbox is of no help -- I am going to quick mirror my drive and discontinue this service.
I have had a similar incident of thousands of files and directories being deleted. I believe I was attacked by a computer somehow logging on from the US since a Mac user shows as being logged on. There doesn't seem to be ANY way of getting through to some sort of real person at Dropbox to help, just a computerized virtual person with platitudes.
@MichaelF
That sounds to me like a hack, but not being a computer tech, I'd be hesitant to confirm it. Usual advice that I've received is to change the passwords, which I know doesn't help right now but could do in the future.
With regards to getting the files restored, hopefully you're able to do so via the console but if not, then ask on the support site to have the whole events restored. Be aware that it will take them ages to reply and to action, but this is really the only way.
Best of luck!
K.
Just got a nice message from some minion at dropbox, telling me "not to worry"...
Ummm...I pay them money to keep my data backed up and secure and their system is clearly not doing its job -- either by internal fault or security breach.
I will be leaving dropbox as soon as I can find an effective replacement
currentcapital wrote:That sounds to me like a hack, but not being a computer tech, I'd be hesitant to confirm it. Usual advice that I've received is to change the passwords, which I know doesn't help right now but could do in the future.
With regards to getting the files restored, hopefully you're able to do so via the console but if not, then ask on the support site to have the whole events restored. Be aware that it will take them ages to reply and to action, but this is really the only way.
Best of luck!
K.
currentcapital wrote:That sounds to me like a hack, but not being a computer tech, I'd be hesitant to confirm it. Usual advice that I've received is to change the passwords, which I know doesn't help right now but could do in the future.
With regards to getting the files restored, hopefully you're able to do so via the console but if not, then ask on the support site to have the whole events restored. Be aware that it will take them ages to reply and to action, but this is really the only way.
Best of luck!
K.
