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currentcapital's avatar
currentcapital
Helpful | Level 6
8 years ago

Randomly deleted files and folders

Anyone else experiencing files and folders being deleted from Dropbox without human intervention?   I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can expl...
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  • Jane's avatar
    Jane
    7 years ago
     
    Hey Daz, 
     
    Welcome to the Dropbox Community, let me send over some tips below regarding your inquiry and we’ll take it from there! 
     
     SKBJ ‘s reply could point you towards the right direction, though you may need to dig deeper, depending on the behavior you’ve noticed. 
     
    Firstly, as Dropbox syncs any files added to it, a virus or malicious software would get updated to all computers linked to the account accordingly. If the virus or malicious software is in a shared folder, shared folder members and computers may also be affected. That being said, I’d strongly recommend removing it as soon as possible, as it’ll definitely create more issues in the long run. 
     
    Secondly, it recently came to attention that connecting or pointing external locations (i.e. Symlinking them) to your Dropbox folder might cause unexpected behavior, so it may appear to you as if files are randomly deleted. That being said, I’d advise you to have a look intro this as well, just as a possible scenario. 
     
    Regardless of the cause, if you need further clarifications or you’d like your account reverted back to a particular point in time, my advice would be to reach out directly to our team, who’ll guide you through the necessary steps and actions you’d need to take, so as to revert back to normal operations. 
     
    If you decide to go per my advice above, you may keep in mind that I’m always here to pursue a resolution, so please let me know a ticket ID I could reference in your next reply. 
     
    I’m looking forward to hearing back from you on this discussion! 
currentcapital's avatar
currentcapital
Helpful | Level 6
I know what I did or did not do, and thanks for the condescending reply. Have seen it other places in these forums. Very helpful.

Only process that could be doing this is a Dropbox process, so I guess in a way it is a process on my PC that's at fault.

Software bug in Dropbox then?
Cmk77's avatar
Cmk77
Explorer | Level 4
8 years ago
Wowee - I was just going to switch to drop box for business because my current software sugar sync has the same issue - but it seems to just pick a file here and there - so I have stuff missing that I didn't even know because I don't work on files continously - so something that both programs use in algorithm seems to be haywire - really doubt that computers randomly delete data - did you try to locate the initiating device / process - I am curious what the outcome was - the whole point is securing and syncing data - this seems to be exactly the opposite - I also keep another backup drive - but jeepers we should not have to... Now I really don't know what other service there is that doesn't have the same hiccup - have you found alternatives with more favorable reviews??? Hope you get it sorted. M

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