We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

anndinkc's avatar
anndinkc
Explorer | Level 4
10 months ago

No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google

Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type ...
Android
Edit
Error Messages
Mobile
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for giving that a go! Good thinking. 

     

    What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. 

     

    Are you seeing the same error after that?

tomasstj's avatar
tomasstj
New member | Level 2

I'm having the same problem. Been using Dropbox for 15 years. And now, in January 2024, when trying to open a txt file I get a message saying that the file has to be uploaded to Google drive and converted before I can view it! So irritating!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for the screenshot, tomasstj.

 

I moved your post to a thread that is dealing with the same issue, as the one you initially posted in, is about a different one.

 

Can you take a look at the info and troubleshooting steps here and let me know if they help?

  • tomasstj's avatar
    tomasstj
    New member | Level 2
    10 months ago

    Yes, thank you, that solved it!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!