You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

anndinkc's avatar
anndinkc
Explorer | Level 4
10 months ago

No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google

Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type ...
Android
Edit
Error Messages
Mobile
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for giving that a go! Good thinking. 

     

    What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. 

     

    Are you seeing the same error after that?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, anndinkc. 

 

Can you send over a full screenshot of the error you’re getting? 

 

Also, what’s the OS version of your device, and the app version of the Dropbox app on it?

 

Let me know, and we’ll take a closer look.

anndinkc's avatar
anndinkc
Explorer | Level 4
10 months ago

Nancy Thanks for the quick response Nancy. What is the best way to send over a screenshot? I am not seeing a way to add it to my original post or here in a comment

OS version: Android version 14
Dropbox app version: 358.2.4

Exact message text:

Upload to View

This file type can only be viewed if it is first uploaded and converted into a Google Docs file. Do you want to continue?

  • anndinkc's avatar
    anndinkc
    Explorer | Level 4
    10 months ago

    I generated an imgur link for the screenshot [removed per Community Guidelines]

    File in question: DailyToDo.txt

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey again, anndinkc! Due to security reasons, I can’t click on the link you’ve posted. You can upload your screenshot though by clicking on the small camera icon above your message box on the forum.

      • anndinkc's avatar
        anndinkc
        Explorer | Level 4
        10 months ago

        Nancy Thanks Nancy. looks like I had to switch to Desktop view to see that option (I'm on mobile)

         

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!