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CoveUS's avatar
CoveUS
Explorer | Level 4
4 years ago

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    4 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

Black Fly's avatar
Black Fly
Explorer | Level 3
4 years ago

Hi, my hosted photos in a photography forum worked fine until yesterday. The photos don't show up anymore when I am using Safari. On a pc with IE everything works fine. Other members of the forum reported the same problem since yesterday.

 

Does anyone have a clue what is going on? Is it a dropbox problem or is it a Safari problem. The same problem happens also in other forums so it does not seem to be associated with the forum platform.

 

Thanks for your help.

 

Best regards,

Erik

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi Black Fly, thanks for providing these details!

    What error are you getting when previewing it in Safari?

    Does the link work in any other browser aside from Edge?

    You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.

    Keep me updated with any progress!
    • Black Fly's avatar
      Black Fly
      Explorer | Level 3
      4 years ago
      Thank you jay for responding.
      There is just an empty white space where normally the photo should appear.
      No message.
      I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.

      Best regards
      Erik
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?
  • billb1986's avatar
    billb1986
    New member | Level 2
    4 years ago

    I think I am having the same issue. Trying to open a dropbox link on my laptop using google chrome is not working. I can open it on my phone and then save it to my dropbox, then go on my laptop and download the file as a workaround. Really annoying though. It was working perfectly fine a couple days ago. Oh and trying to log onto dropbox in a web browser using chrome also just comes up as a blank page.

  • Freqs's avatar
    Freqs
    Helpful | Level 5
    4 years ago

    Same here. Safari from a desktop, laptop, iPhone all running current versions, even an older Mac running Yosemite and Safari 11 will not load hosted photos from several online forums that I've tried since around March 1st. Images hosted from other sites will load ok, just the Dropbox images are failing. 

     

    Links copied and pasted directly to Safari will open just fine:

    https://www.dropbox.com/s/example/example.jpg?raw=1

     

    Firefox and Chrome are working fine. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      I've sent emails to both of you Black Fly, Freqs. Please could you reply to them when you get a chance!
      • rowBear's avatar
        rowBear
        Explorer | Level 3
        4 years ago

        I too cannot see png images linked to dropBox locations on Safari or iOS.  Is there a solution?  I am eager to learn of it.

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