We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
CoveUS
4 years agoExplorer | Level 4
My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
- 4 years ago
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
jcp543
Helpful | Level 5
I'm having the same issue. On my iPhone and iPad, image links with the raw=1 extension won't load anymore in the Safari or Chrome browser. On my Desktop Mac, Chrome and Firefox load the images just fine but not Safari. This issue just started today.
Walter
4 years agoDropbox Staff
Hey there CoveUS & jcp543; thanks for joining our Community and sorry to hear you're having issues with this.
Can you please let us know if this persists after clearing your browser's cache or other browsers?
Thanks!
Can you please let us know if this persists after clearing your browser's cache or other browsers?
Thanks!
- CoveUS4 years agoExplorer | Level 4
Chrome, Firefox, Safari, and DuckDuckGo, all do not load the images on mobile. I cleared the cache and browsing history of Chrome still the problem continues.
- Lusil4 years agoDropbox StaffHey CoveUS and jcp543, does this happen with specific photo types, like .jpeg?
If you get any error messages, a screenshot would be super helpful.- jcp5434 years agoHelpful | Level 5The image files are all .jpg and I’m not getting any error messages. The images are simply not loading. Only the alt text is showing up. You can check for yourself by visiting my my homepage and scrolling all the way down.
- jcp5434 years agoHelpful | Level 5
Yes unfortunately deleting the history and clearing the cache doesn’t make a difference. I’ve tried most of the obvious things I can think of. This is really strange.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!