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anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for reaching out to us, 2rerik, and sorry to hear about this.

 

When was the last time you had access to the account and your files?

 

Is it possible that it's been more than 12 months? If that's the case, the account could have been deleted due to inactivity.

2rerik's avatar
2rerik
Explorer | Level 4
9 months ago

I had access to my account and files a week ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the update, 2rerik.

     

    Was your account always an individual one, or were you a member of a Dropbox Business team?

    • 2rerik's avatar
      2rerik
      Explorer | Level 4
      9 months ago

      It's always been a individual private account. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey 2rerik, based on everything you mentioned, it sounds like you indeed accessed a brand-new account. 

         

        If you have more than one email address, could you check the rest for any Dropbox-related emails there?

         

        Do you have any other connected devices to check there?

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