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Forum Discussion
my files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
I have no idea what happened, i logged into my dropbox (use it daily) and today everything is gone, i have dropbox for over a decade. I had 25GB from when they started i referred tons of people.
For some reason i was logged out, so I looged back in, i think i may have accidently logged in using GMAIL login with the same Dropbox gmail email address i had before. Could this have wiped out everything?
How can i get back my old login with all my files.
I can get in, but i see nothing, no files and folders, just a few files from 2018 like 3 or so...
Help please!
- Hannah
Dropbox Staff
Sorry to hear about this, Iike.
Did you take a look at your deleted files page and your events page, to see if you can find the files?
yah looked at both, only events are ones from today..... and nothing in deleted items.
Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there. I even tried to get a PAID account now and i upgrade, but still EMPTY no files.
Any idea anyone? please!
- Mark
Super User II
Iike wrote:
yah looked at both, only events are ones from today..... and nothing in deleted items.
Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there. I even tried to get a PAID account now and i upgrade, but still EMPTY no files.
Any idea anyone? please!
If its empty then its EITHER a brand new account (i.e. you've logged in to the wrong one) or you have not accessed it in over 12 months and its been wiped due to inactivity.
