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Forum Discussion
my files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
I went into Dropbox to retreive a file only to discover that every single file I had uploaded (pdf's) are GONE!
I went into my computer's history and found several old links to certain files on dropbox and when it brings me to the dropbox page, a message pops up saying file doesn't exist.
I don't know what happened but Im devestated that all my files are now gone!!
Mark
Super User II
Super User IIWhat does www.dropbox.com/events show?
only recent things I did the last hour.
I went into my computer's history to find a previous link from September and when I click on it instead of it bringing me to the file I get an error message saying "file doesn't exist." It's as if all my files were deleted. But yet when I go into deleted files nothing there exists.
- Hannah
Dropbox Staff
Hey KatHomespun, sorry to hear about this.
I would suggest scrolling down as much as you can on the events page; it should show you events as far back as 30 days ago, so make sure not to miss anything that would give you a clue as to what happened.
Try searching for some example file names through the search bar as well, to see what you can find.
I note that Dropbox had an "issue" on 15th Dec. which they say they resolved. That is the day that our files appear to have gone. The folders are there with that date on them, but they are empty.
