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anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Valdou1's avatar
Valdou1
New member | Level 2

Hi, I had been using dropbox since 2015 when I decided to change career and retrain as a therapist. All of the files from my studies and work ,  with many audio recordings are gone.

I was on an old tariff and only realised a few days ago that  there was a new layout and new tariff that is double the price I used to pay for so many years...

I want my files back. I logged in through a link Dropbox emailed me and now it's all gone. I should have used my usual logging details... I guess.

How can I get my files back ??? 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to see that your files are missing, Valdou1.

 

When was the last time you accessed your Dropbox account, before you logged in and realized that your files were missing?

 

Is it possible that the files are located in a different account, under a different email address?

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