We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Computer Backup
Delete
Desktop
Restore
Sync
leighketchum's avatar
leighketchum
New member | Level 2
2 years ago

I have no idea why - I'm so confused as to how this could have happened. But all of my files - thousands of files; years of work have all vanished. Is there anyone in tech support that can look into this for me?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey leighketchum, sorry to hear about that.

     

    If you've made sure you're logged in to the correct Dropbox account, can you check your deleted files page and your events page, to see if you can find any sign of the files?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!