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Forum Discussion
my files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Lusil
Dropbox Staff
Dropbox StaffHello anonymous, let's see what we can find.
It looks like computer backup was enabled, which adds computer folders (like Documents, Downloads, and Desktop) to your Dropbox folder.
Has the desktop app finished syncing?
You can see that by hovering or clicking on the Dropbox icon that's on your menu bar.
If so, could you also have a look at your events page to see if there is a record of the file being added to your account?
Check it out and let me know of any updates, thanks!
It looks like computer backup was enabled, which adds computer folders (like Documents, Downloads, and Desktop) to your Dropbox folder.
Has the desktop app finished syncing?
You can see that by hovering or clicking on the Dropbox icon that's on your menu bar.
If so, could you also have a look at your events page to see if there is a record of the file being added to your account?
Check it out and let me know of any updates, thanks!
Hello,
Yes, the computer had finished syncing.
I can't find the archive anymore. It's not in my computer or dropbox!
- JayHi anonymous, could you check your recycle bin on your machine to see if the files are there?
Can you locate any deleted files on your Dropbox account to recover the files?
