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1br4h1m's avatar
1br4h1m
New member | Level 2
9 days ago

My files are gone, and Rewind doesn't work.

I just started a backup and some of my files are lost. I cant access them. Would appreciate if anyone know how can i get them back. also i have tried rewind but didn't work. 
Delete
Dropbox Backup
Restore
  • 1br4h1m's avatar
    1br4h1m
    9 days ago

    Yes, but thanks for your reply I just finally figured it out.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey 1br4h1m, sorry to hear about that! 

 

You mentioned that you started a backup. Just to make sure we're on the same page: are you referring to our Backup feature? 

 

If not, would you be able to clarify the steps that you followed on your end? Also, have you checked both your deleted files page, and events page? 

 

If I were you, I'd also take a look at my sharing tab. 

 

Let me know more, and we'll take it from there!

  • 1br4h1m's avatar
    1br4h1m
    New member | Level 2
    9 days ago

    Yes, but thanks for your reply I just finally figured it out.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Awesome, 1br4h1m!

       

      If you need something else, please let me know and I will be more than happy to help every step of the way! 😀

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      8 days ago

      Hey 1br4h1m, I am so glad to hear you got access once again to your missing files 💌✨.

      I'm Theresa a Community Manager here at Dropbox H.Q and I’d love to hear how you’re using Dropbox, if you’re open to sharing 👩‍💻🤗. I’m always curious about different workflows and who knows I may be able to give you some tips to assist your current workflow 💪👨‍💼.
       
      Thanks,
      T 😺 (Dropbox Community Manager)

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