We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CB70's avatar
CB70
Explorer | Level 3
12 days ago

My employer removed all my files and I can't contact support

How about if Dropbox connected a link to their chat button? It doesn't respond, not in English anyway..   Also, my employer seems to have done something (during updating) that removed all my file...
Account Settings
Delete
Restore
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hey CB70, thanks for bringing this to our attention.

 

Regarding contacting support, can you try from a different browser, to see if it helps?

 

As for your files, have you checked your deleted files page or your events page to see if you can locate them?

 

If they were shared folders, make sure to also check your "shared" page as well.

 

Let me know what you find.

  • CB70's avatar
    CB70
    Explorer | Level 3
    9 days ago

    There are no deleted files, events page lists nothing current, and I looked in shared folders. I can't find any record of them!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!