We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Camila5
2 months agoNew member | Level 2
My Dropbox account was deleted due to inactivity. Can I recover my files?
My Dropbox account was deleted due to inactivity. Can I recover my files?
camila51
New member | Level 2
Thanks for the feedback. It was on October 25, 2023
If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files
Rich
2 months agoSuper User II
camila51 wrote:
It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files
As Mark stated, if that was when the account was delete, it won't be possible. Once an account has been deleted, it's not possible to recover the files that it contained. Subscribing now will not help.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!